National Comprehensive Cancer Network

Frequently Asked Questions

General Login/Account Issues

Q: Why is a valid e-mail address required to register?

Q: What if I forget my password?

Q: What will you do with my address information?

Q: If I've registered with NCCN previously, do I have to register again?

Q: When I attempt to log on NCCN.org, I receive the following error: "We do not have a match for that e-mail address/password combination in our system."

Q: After logging in, I am logged out when I visit the guidelines page.


Billing/Subscription Issues

Q: What is the cost of an NCCN subscription?

Q: What is the discount for multiple users?

Q: How do I know when to reorder my subscription?

Q: How can I contact customer service about my subscription?

Q: Can I save a subscription in case I want to return to the website later?

Q: Will I be able to access the NCCN Compendium and NCCN Templates from my home computer?

Q: What is the difference between the NCCN Templates® and the NCCN Templates® with a Site License?

Q: When I enter my credit card information, how do I know that your site is secure?


Third-Party Provider Issues

Q: Why am I redirected to United Healthcare when I log on?

Q: Why am I redirected to the USOncology workspace when I log on?


General Login/Account Issues

Why is a valid e-mail address required to register?

A valid e-mail address is required for registration so that NCCN can verify your account information and each user can customize their experience on NCCN.org. Users who choose "Remember Me" can have the opportunity to bypass the login process each time they come to NCCN.org.

What if I forget my password?

You can request a new password from the login or profile page. Follow the Forgot your Password? link and enter your e-mail address to reset your password. An e-mail will be sent to your mailbox with instructions on how to reset your password.

What will you do with my address information?

From time to time, NCCN will contact their users for updates and important information. Users will be able to modify their preferences through their profile page.

If I've registered with NCCN previously, do I have to register again?

No, the system is set up to recognize returning users; however, you will need to answer some additional questions and confirm that your contact information is complete and up to date.

When I attempt to log on NCCN.org, I receive the following error: "We do not have a match for that e-mail address/password combination in our system."

This error occurs when the incorrect password is entered. Please ensure that you have the correct username entered and attempt to retype the password. If you are still having issues, we recommend that you try using the Forgot your Password? option to reset it.

After logging in, I am logged out when I visit the guidelines page.

If you logged on NCCN.org and were prompted with your profile update page (name, address, email, title, etc); simply verify that the information is correct and click Update Profile. Otherwise, this issue may be a cookies issue specific to the web browser. Please attempt to remove the cookies in the browser and login in again. If you are still having an issue, please contact us at usersupport@nccn.org.


Billing/Subscription Issues

What is the cost of an NCCN subscription?

Per user costs can be found on the Group Pricing page. Discounts are available for multiple users.

What is the discount for multiple users?

Per user discounts are available for groups over 3 users. A full pricing grid can be found on the Group Pricing page.

How do I know when to reorder my subscription?

On each user’s profile page, an account summary will appear identifying the days remaining in your subscription service. Account holders will also receive subscription reminder e-mails within 30 days of the subscription expiration date with instructions on how to renew the subscription for another year.

How can I contact customer service about my subscription?

All subscription-related inquiries can be processed through usersupport@nccn.org or 215.690.0290.

Can I save a subscription in case I want to return to the website later?

Yes. NCCN uses a shopping basket-style system to help you keep track of your order(s). You can come back to the website later to review your subscriptions and transactions.

Will I be able to access the Compendium and Templates from my home computer?

Yes, you will be able to access the NCCN Compendium and the NCCN Templates from any computer with a working internet connection using your login information (e-mail address and password).

What is the difference between the NCCN Templates® and the NCCN Templates® with a Site License?

NCCN Templates is a subscription purchased on an annual basis that includes chemotherapy, immunotherapy, supportive care agents, monitoring parameters, and safety instructions to improve the safe use of drugs and biologics in cancer care. In addition to the subscription, NCCN offers a site license for permission to use and/or integrate NCCN Templates content in on-site Health Information Technology. A subscription to the NCCN Templates is required to purchase a site license. A site license may be purchased at any time.

When I enter my credit card information, how do I know that your site is secure?

The website uses a SSL digital certificate for encryption of secured pages. This can be verified by the icon that looks like a lock on the browser that you are using and the URL will have ‘https’ at the beginning instead of just 'http'.


Third-Party Provider Issues

Why am I redirected to United Healthcare when I log on?

If you are being redirected to United Healthcare, your NCCN Compendium subscription has expired and needs to be updated. If you do not wish to use the NCCN Compendium and would like the tag removed from your account, please contact us at usersupport@nccn.org. To update your subscription please follow the steps below:

  1. Visit www.unitedhealthcareonline.com
  2. Under 'Related Links', click on NCCN Compendium Web site (free for UnitedHealthcare Online registered users)
  3. Enter your United Healthcare User ID and password.
  4. You will then be redirected to NCCN.org. If you are prompted to login, do so.
  5. Your NCCN Compendium subscription should be updated to an additional year from today's date.

Why am I redirected to the USOncology workspace when I log on?

If you are being redirected to USOncology, your NCCN Compendium subscription has expired and needs to be updated. If you do not wish to use the NCCN Compendium and would like the tag removed from your account, please contact us at usersupport@nccn.org. To update your subscription after you are redirected, there is an NCCN link on the USOncology website. After choosing this link, you will be redirected to NCCN.org with an updated subscription.