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NCCN Policy Summit Speakers Say Flexibility in Supporting and Accommodating Cancer Patients and Caregivers Helps Workplaces Thrive

#NCCNPolicy summit explores how adapting workplace culture to accommodate people with past or present cancer, and their caregivers, can lead to benefits for both employers and employees.

WASHINGTON, D.C. [June 17, 2022] — The National Comprehensive Cancer Network® (NCCN®) convened an oncology policy summit in Washington D.C. today on the topic of building a workplace that includes support for people with cancer and their caregivers. The program, which also featured a virtual attendance option, examined how workplace norms and expectations have changed in recent years, particularly since the onset of the COVID-19 pandemic. The conversation also examined the current legal and policy landscape, plus how generational shifts and an increasing number of cancer survivors in the workforce are leading to cultural changes throughout the United States.

“We need a cooperative and flexible approach from employers, payers, providers and healthcare systems to ensure high quality and equitable care for all our patients and their caregivers— meeting their needs with minimal disruption to their work and their income,” said John Sweetenham, MD, FRCP, FACP, FASCO, Chair, NCCN Board of Directors, and Professor of Medicine, Associate Director of Clinical Affairs, UT Southwestern Simmons Comprehensive Cancer Center. “The pandemic has resulted in the transformation of virtual cancer care and a renewed interest in interventions such as home infusion of cancer therapy. As home becomes the workplace for so many more people since COVID, we need employment and leave benefits as well as regulatory policies that allow us to support patients in their homes.”

Panelist Rebecca V. Nellis, MPP, Executive Director, Cancer and Careers shared results from a 2021 Cancer and Careers/Harris Poll Survey. It found 74% of employed patients and survivors reported that working during treatment helps or helped them cope and 75% of surveyed patients and survivors said work aids or aided in their treatment and recovery.

“There are a lot of misconceptions about working after a cancer diagnosis,” explained Nellis. “Employers may think people don’t want to work or can’t work, or that providing accommodations is expensive, and that accommodating one person means making changes for every employee. The truth is that working after a cancer diagnosis is more than possible. Access to guidance and supportive workplace policies make it easier. But it is also a very individual decision with many factors to consider, including treatment plan, personal needs and preferences, disclosure and privacy considerations, type of work, company and team culture, etc.”

“It’s a win-win when employers do the right thing by patients and their families, especially those facing cancer,” said Debbie Weir, Chief Executive Officer, Cancer Support Community. “It is important for employers to keep the needs of their employees at the center when making benefit decisions. Limiting or constraining access to timely, quality care to reduce coverage costs is neither good for the patient, nor the company.”

Keynote speaker Lynn Zonakis, BA, BSN, Principal, Zonakis Consulting, former Managing Director of Health Strategy and Resources for Delta Air Lines, also touched on how fostering a supportive atmosphere confers benefits to the employer.

“Managing cancer and providing services that assist employees and dependents with illness, associated time off from work, return to work, emotional health, survivorship, and end-of-life is not only the right thing to do, but ultimately lowers cost," said Zonakis.

“Company leaders at every level should be empowered to support their workforce,” agreed Angela Mysliwiec, MD, Senior Medical Director, WellMed.

Informing Employers and Employees

Speakers explored some of the knowledge gaps and misunderstandings that can result in poor experiences for everyone. Employers don’t always know what kind of support their employees need, and employees are often unaware of all the resources that are available to them.

“Employers and payers may find themselves unsure of how to address their employees’ difficult questions, or not know what they can do to point them towards trusted resources that support informed and wise decision making, said Warren Smedley, DSc (candidate), MSHA, MSHQS, Vice President, The Kinetix Group. “NCCN has worked hard to develop the NCCN Employer Toolkit, which is a trusted source of information to help prioritize the strategies and tactics that support the highest quality of care, along with the most responsible use of resources for employers that are potentially impacted by cancer diagnoses in their worker(s).”

“It is so important for individuals diagnosed with cancer and their caregivers to understand all of their employment rights and available benefits, so that they can make educated decisions about their best path forward,” said Joanna Fawzy Morales, Esq., Chief Executive Officer, Triage Cancer, who provided another keynote address on the policy landscape to support patients, survivors, and caregivers at work. “While federal and state employment protections exist, there is a significant lack of awareness of those protections. There are also gaps in the law that patients and caregivers may fall through. There are many opportunities to close those gaps to improve the quality of life of patients and their families and mitigate the financial toxicity of a cancer diagnosis.”

Equitable Care

Many speakers focused on health equity issues and how they can relate to workplace practices.

“Exploring opportunities for the workplace to be more inclusive and accessible to all cancer patients, survivors, and caregivers will help build trusting relationships, informed care, and sensitivity to health equity/literacy,” said Randy Jones, PhD, RN, FAAN, Professor of Nursing and Associate Dean for Partner Development and Engagement, University of Virginia School of Nursing. “There is a need for clinicians to provide simple, non-judgmental information, with little-or-no medical jargon during patient interactions, so patients and caregivers can understand what is happening with their own or their loved one’s healthcare. Enhancing racial and ethnic diversity in the oncology workforce is important for increasing the equity in care that cancer patients receive, along with potentially enhancing the patient-and-provider relationship.”

Panel member Fran Castellow, MSEd, President, Operations, Patient Advocate Foundation was part of a conversation around benefit design and the role of policymakers. Speakers also referenced data that shows increased productivity (and ultimately retention) when employees have access to quality care, screening, and treatment in a timely manner.

The summit featured Clifford Goodman, PhD, The Lewin Group, as moderator. NCCN Chief Executive Officer Robert W. Carlson, MD, introduced the program while NCCN Senior Vice President, Chief Medical Officer Wui-Jin Koh, MD provided closing thoughts.

The NCCN Policy Program will be hosting its next summit on September 16, 2022, focused on reducing the cancer burden through prevention and early detection. Visit NCCN.org/summit for more information, and join the conversation with the hashtag #NCCNPolicy.

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About the National Comprehensive Cancer Network

The National Comprehensive Cancer Network® (NCCN®) is a not-for-profit alliance of leading cancer centers devoted to patient care, research, and education. NCCN is dedicated to improving and facilitating quality, effective, equitable, and accessible cancer care so all patients can live better lives. The NCCN Clinical Practice Guidelines in Oncology (NCCN Guidelines®) provide transparent, evidence-based, expert consensus recommendations for cancer treatment, prevention, and supportive services; they are the recognized standard for clinical direction and policy in cancer management and the most thorough and frequently-updated clinical practice guidelines available in any area of medicine. The NCCN Guidelines for Patients® provide expert cancer treatment information to inform and empower patients and caregivers, through support from the NCCN Foundation®. NCCN also advances continuing education, global initiatives, policy, and research collaboration and publication in oncology. Visit NCCN.org for more information and follow NCCN on Facebook @NCCNorg, Instagram @NCCNorg, and Twitter @NCCN.